German Customer Support Representative

Requirements:
For one of our client we are looking for a Customer Support Representative based in Hungary, the role is remote in Hungary.
At least C1 level of German, both oral and written
Ownership of TAJ card, Tax number and Address card
At least 6 months of experience in voice support in German, ideally in customer support/contact centre
Currently based in Hungary
Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external contacts
Customer- Focused with a friendly and professional manner, understand customer concerns
Ability to function and adapt in a fast- Aced environment
High emotional intelligence and soft skills with the ability to serve high- Rofile
Customers
Excellent comprehension and problem- Olving skills
Tech savvy/computer literate with experience and Knowledge of MS Office applications
Experience in a multi- Ystem environment
Responsibilities:
Handle incoming contact via various channels (live chat, email, messages, contact forms) from E- Commerce platform users regarding their orders/queries while delivering excellent customer service
Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools
Solve customer case and support online orders in a timely manner
Maintain a high level of professionalism with clients, establish a positive rapport with every contact
Stay updated on product knowledge and be informed of any changes in company/client policies
Immediately deal with or escalate suspected or recognized customer issues as per defined procedures
Achieve Key Performance Indicator's (KPI?s) whilst maintaining excellent quality
Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
Benefits:
Excellent remuneration package based on experience, skills and performance
Schedule: Monday to Sunday - Hifts on weekly rotation between 6 AM and 12 AM, 8 hours work, 5 times per week
Cafeteria subscription valued 22000 HUF
Work from home allowance of about 50 EUR
Permanent employment
Private medical insurance for the employee and dependents
Dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential