Field Service Engineer - Madrid

Empresa: New Era Technology
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Ubicación: Madrid, España
Permite Trabajo desde Casa: Si
Correo de empresa: *********@*******.com (Ver email)
WhatsApp:  Enviar WhatsApp

O Good Customer management skill,
O Good in oral and written communication
O Able to interact and work with customer at different levels.
O Self- Driven and result oriented.
O Really passionate about the work
O Ability to work with deadlines and complete tasks on time.

- Hardware Troubleshooting and Repair
O Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop,Printers and accessories
O Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform Smart and physical assistance activity under instruction, at sites.
O Ability to lift / move computer equipment weighing up to 50Lbs.
O Conference room A/V equipment assistance & troubleshooting
O Basic VOIP phone configuration & troubleshooting
O Smart hand support for peripheral and networking hardware, including, but not limited to Monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, Switches, firewalls, racks, cabinets, multi- Ort data termination panels all under ?Smart
Hands capability

- Operating System & Software
O Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win 10 / MAC / Linux)
O Experience with Anti- Yware and Anti- Virus software.
O Basic installation and troubleshooting of standard software's / application like Adobe, Browsers
O Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
O Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
O Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
O Basic understanding on Data backups,
O Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
O Basic configuration & troubleshooting of Apple machines /mobile devices
O Contribution towards creating KB article
O Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines - Tools & Process
O Knowledge and experience on Service requests and incident management process,
O Preferably with an Associates Degree in Electronics and CompTIA A+ Certification.
O Knowledge and experience of ticketing tools (ServiceNow / Remedy etc. ),

Actividades a realizar:
Technical support, customer support,network support, system and admin support, devices support and troubleshooting

Medical insurance, Paid time leave

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