Amazon Customer Service - Madrid

Requisitos:
This role requires the ability to multi- Task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to driving excellence in Associate and Selling Partner experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role.
Atividades para realizar:
- Supporting Amazons Selling Partners to solve any incoming issues via 3 channels of communication (Phone, Email & Chat).
- Managing high volumes of inbound and outbound calls, emails and chats in a timely manner.
- Identifying customers needs, clarify information, research every issue and providing solutions.
- Exemplifying Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine passion for our customers, delivering an exceptional customer care experience with every contact.
- Building sustainable relationships and engaging customers by going the extra mile.
- Ability to oversee and achieve various KPIs like Quantity & Quality, Resolution Rate, Transfer Rate etc.
- Open to collaborating with various stakeholders like Resolver Groups, Account Managers etc.
- Documenting all Selling Partner interactions and information according to standard operating procedures.
- Ability to troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors.
- Attend training sessions, and learn product details and key selling points of products and technologies. SPS participates in several initiatives to increase Seller listings and updates of catalogs in advance of peaks.
- Any other duties and special projects as directed by management in keeping with the employees skills and experience.
- Multilingual support: Fluency in German and English communication is essential.
- Ability to work shifts and open to weekends to accommodate Amazon´s opening hours, 7 days a week To note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period.



CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: EUR 2,000.00 - 2,100.00 Mensual
Cantidad de vacantes: 1


REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto